Frequently Asked Questions

Have a question? Check below for the answers.

Q: Do you require a deposit and what is your cancellation policy? A: No, we do not require any deposit. We understand that plans change, please notify us within 48 hours of your delivery date so that we may rent the items to another customer.

Q: What forms of payment do you accept? A: We accept cash, check, or credit card (Mastecard and Visa).

Q: How far in advance should I place my order? A: To ensure availability, we recommend that you place your order as soon as possible. Availability varies on the season and day of the week.

Q: Do you deliver or do I have to pick up the rental items? A: We do offer delivery/pickup throughout South Florida or you may pick/drop off your rental items from our warehouse. There is a nominal fee for delivery. Delivery/pickup charges are for ground floor drop off at a mutually convenient location. If delivery/pickup is to be made to a specific floor or an area requiring additional labor time, additional charges may be incurred.

Q: Will the rental equipment be set up and taken down? A: We do not charge a set up or take down fee for baby items (i.e. cribs). All other items will be subject to an additional charge. Please make arrangements prior to delivery or pickup.

Q: What happens if something is broken, damaged, or missing? A: We do charge for missing, broken, and damaged items. These include items damages due to weather. Please be sure items are secured when not in use and protected from the weather.

Q: Can I arrange for after hour or Sunday delivery? A: Yes, after hours and Sunday delivery/pickup is available.