Fequently Asked Questions (FAQs)

Do you require a deposit and what is your cancellation policy?
No, we do not require any deposit. We understand that plans change, please notify us within 48 hours of your delivery date so that we may rent the items to another customer.

What forms of payment do you accept?
We accept cash, check, or credit card (Mastecard and Visa).

How far in advance should I place my order?
To ensure availability, we recommend that you place your order as soon as possible. Availability varies on the season and day of the week.

Do you deliver or do I have to pick up the rental items?
We do offer delivery/pickup throughout South Florida or you may pick/drop off your rental items from our warehouse. There is a nominal fee for delivery. Delivery/pickup charges are for ground floor drop off at a mutually convenient location. If delivery/pickup is to be made to a specific floor or an area requiring additional labor time, additional charges may be incurred.

Will the rental equipment be set up and taken down?
We do not charge a set up or take down fee for baby items (i.e. cribs). All other items will be subject to an additional charge. Please make arrangements prior to delivery or pickup.

What happens if something is broken, damaged, or missing?
We do charge for missing, broken, and damaged items. These include items damages due to weather. Please be sure items are secured when not in use and protected from the weather.

Can I arrange for after hour or Sunday delivery?
Yes, after hours and Sunday delivery/pickup is available.